Field Service Management Mobile Apps
- Seamlessly connect managers to employees in the field
- Improve efficiency & productivity
- Automate what once were manual processes
How does MobileGeoTag work?
- Real-time image & signature capture: Save time and administrative burden with signature capture and recording photographic evidence – live & on location
- Photographic evidence for audit trails: Support duties associated with location visits / inspections, deliveries, maintenance work, barriers to entry, insurance claims, equipment / assets conditions, or occupancy of premises.
- Signature capture to support audit trails: Collect signatures as possible receipt / collection of goods, or as authorisation / confirmation of inspections / claims.
- Mobile asset management tool: Can be used to record asset’s condition on-site and the data added to maintenance records for hire equipment.
How does MobileNFC Work?
- One tap, multiple benefits: Crystal Ball’s MobileNFC adds powerful functionality to our MobileTrack Lite, Pro, and MobileLWP solutions, using the smartphone’s near field communication (NFC) technology to automate routine processes for field based personnel.
- Pin-point accurate location data inside buildings: NFC tags positioned around the internal layout of a building provide accurate location updates of personnel when a tag is tapped
- Automates functionality on mobile solutions: Automatically activates routine welfare check-ins with MobileLWP, and activates MobileGeoTag automatically on location.
- Tag locations of company asset: Adding MobileNFC to MobileGeoTag allows companies to tag the location of assets and record photographic evidence in-situ for their current condition and surroundings.
See how our Field Service Management Systems can change your business
How does MobileMonitor Work?
- Monitor Mobile Phone Activity in Real-time: Real-time business intelligence on company smartphones allows management to assess productivity of mobile workforces, and react immediately to ensure all targets are met and calls correctly prioritised.
- Greater control: Full visibility of call activity by employees away from the office ensures targets and SLAs are achieved.
- Automate your billing: Call duration data can be used for time billing against calls to specific numbers / clients.
- Lower mobile bills: Quickly identify and act against unnecessary phone calls to business / private numbers, internationally dialed, and premium 08 numbers.
Why Do I Need Field Service Apps?
- Bridging the Mobile Workforce Communication Gap Our Field Service Management App suite is a set of 3 apps that help businesses running a mobile workforce to optimize their processes and improve customer service. These solutions are 3 separate apps comprising of MobileGeoTag, MobileNFC and MobileMonitor. Features & Benefits include: Real-Time, Location, Time, & Date stamped images captured on the handset Digital Signature Capture on the handset for Proof of Delivery NFC Check-in for time and attendance on site Real-time monitoring of all inbound, outbound mobile call and SMS activity
- Simplify business processes with NFC Crystal Ball’s Field Service Apps give you the data you need to fix issues on site faster, keep your customers and back office teams updated in real-time, plus save time and money documenting your progress as it happens. Automate Lone Worker welfare sessions Simple check-in for fast and easy time and attendance Ask employees to perform tasks once they have tapped an NFC tag
Field Service Management Apps Compared
MobileGeoTag*, MobileNFC*, & MobileMonitor
MobileGeoTag
- Proof of Delivery Signature Capture
- Photos – Location, Time & Date tagged
- Asset Management – Location, Time, Date tagged
MobileNFC
- Time & Attendance Tags
- Check-Point NFC Tags
- Lone Worker Welfare Tags
- Question Tags
- GeoTag Tags
MobileMonitor
- Real Time Call activity reports
- Real Time SMS activity reports
- Receive Alerts based on Call Duration, Numbers Called, SMS Content sent/received
Compatible* with the following Mobile Operating Systems
- Android
- BlackBerry
- symbian OS
- Windows Mobile
Android 2.0+, Blackberry v5-7.1, Symbian s60 (3 & 5), Windows Phone v6.1 and 6.5 Professional *Mobile GeoTag & Mobile NFC apps are available on handsets running Android 2.0+
Field Service Management App FAQs
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What is GeoTagging?
Geotagging is the technical term of having your location, time and date information attached or tagged onto the following digital content: a photograph, digital signature, check-in updated or text note taken on a smartphone.
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What is NFC?
NFC or Near Field Communication is a form of communication that takes place between a NFC reader and an NFC tag. Most modern smart phones have NFC technology built in which allows Crystal Ball to build features into the system such as indoor check-ins for time and attendance and to initiate our lone worker welfare monitoring sessions.
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Can I monitor inbound mobile calls?
Yes, our mobile monitor app allows you to see in real-time both the inbound and outbound telephone number activity, the length of calls, missed calls, date and time of the calls. You can also make us of Alerts in order to be notified when for example calls are missed or premium rate numbers are called.
Get started from just £4 per handset per month
MobileGeoTag
- Mobile App – Included
- System Users – Unlimited
- Phone Support – Included
- Email Support – Included
MobileNFC
- Mobile App – Included
- System Users – Unlimited
- Phone Support – Included
- Email Support – Included
MobileMonitor
- Mobile App – Included
- System Users – Unlimited
- Phone Support – Included
- Email Support – Included
What our clients say
Rhian Jones
Office Manager, Pear CommunicationsOver the last few weeks we have noticed significantly more leaflet stands going out than before Crystal Ball was implemented.
Stuart Simcox
Financial Director, C HanlonI would recommend Crystal Ball to similar businesses, having 3 different solutions in one place is much easier than jumping in and out of different systems.
Darryl Smith
General Manager, The Co-operative FuneralcareCrystal Ball has offered a tailored solution which is easy and straight forward to use.
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